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frequently asked questions

Can't see the answer you're looking for here? Feel free to get in touch via our chat function or by sending us an email below.

Where do I start if I want a cohesive event theme?

Please feel free to get in touch! All of our products can work together to create a cohesive design theme across your event and would love to chat about putting together a complete package for your wedding and event. 

I would like a colour or font design that I can't see on your website. 

We are always happy to discuss custom colours and designs. Please send us some more information about what you are looking for at info@theivoryscribe.com

I need my order in a hurry! Do you offer a 'rush option'?

Not all of our products are available faster than our listed turnaround times. However, if you need something quickly for an upcoming event, please get in touch to discuss further with our team. A rush order fee does apply and all rush orders must be approved by our team to account for other order deadlines, supplier delays and product production times. 

Can my order be sent outside of Australia?

Yes! Many of our items are available for international shipping. Please get in touch at info@theivorysribe.com.au to discuss shipping costs and turnaround times.